TECHNOLOGY
THAT TRANSFORMS AND
SUPPORTS YOUR BUSINESS

Empress InfoTech is a leading provider of Information
Technology Services.

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e-commerce BI & Data warehousing Video Workflow Integration

Product Engineering Custom Software Application Maintenance IT outsourcing

MediaAcqHub

LOCATIONS

Atlanta

2475 Northwinds Pkwy, # 200,
Alpharetta, GA 30009
Phone: +1.855.855.6006
www.empressinfotech.com

New York

39-20 24th Street,
Long Island City, NY 11101
Phone: +1.212.643.4898
www.emamsolutions.com

Infopark, Kochi

Empress Cybernetic Systems Pvt Ltd (SEZ).
3rd Floor, Carnival Phase II, InfoPark,
Kakkanadu, Kochi, India - 682042
Phone: +91-485-2814165

Muvattupuzha, Kerala

Empress Cybernetic Systems Pvt Ltd.
260 E8, Second Floor, Amritha Towers,
Muvattupuzha,India - 686673
Phone: +91-485-2814165

MINIMIZE DOWNTIME AND
ENHANCE THE STABILITY
OF YOUR APPLICATION

Timely resolutions to your customer problems

Application maintenance

Our methodologies, processes, personnel, and technical expertise in application maintenance and support enhance the value of applications. Our maintenance services begins with corrective maintenance, evolving to adaptive, preventive, and perfective maintenance.

Methodologies and processes:

System study, knowledge transfer and setting up of test environment.
Effective assignment of requests and issues to technical team.
Prioritization and proper issue tracking.
Immediate work around resolutions.
Impact analysis and quality assurance.
Root cause analysis and preventive maintenance.

Customer Advantage:

Minimize downtime and enhance stability.
Resolve issues in a timely fashion.
Increase productivity of the core product development team.
Reduce maintenance costs.

Customer Support:

We at Empress InfoTech, always make sure that we support our customers around the clock and render quality services. We always strive to proved agile assistance, so that no customers are left behind. We initiate a support ticket immediately for each request and route it to the appropriate engineer in our support hierarchy. This ensures timely resolution to the issue at hand. We are committed to achieving high levels of customer satisfaction.

Highlights of what we offer:

24 * 7 quality support to all of our customers.
Support through voice, chat and email.
Remote access and support, online one-to-one meetings with users.
Commitment to guaranteed high levels of customer satisfaction.

Technical Support:

Our Technical Support team ensures efficient Software Application Maintenance with minimal downtime. Our maintenance and support processes are governed by proper tracking and management systems which help resolve any issues more effectively and efficiently at an affordable cost.

QUESTIONS?

Contact us

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Custom Software Application Maintenance IT Outsourcing E-Commerce BI & Data warehousing

The Empress family of companies are self-financing and privately held under the same management since 1998. As our companies and offerings change in response to changing technology and market conditions, customer service remains our first priority.

Started in 1998, Empress Digital, Inc dba Empress Digital has grown to be one of the largest US providers of blank recording media and production supplies. The company continues to expand, opening an office in California in 2010, an expansive video tape recycling facility in 2011,
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TECHNOLOGY THAT TRANSFORMS AND SUPPORTS YOUR BUSINESS